Support

Help for the website, Google Docs add-on, and Microsoft Word add-in.

Quick Links

• Google Docs Add-on Guide

  Post-install steps, guest mode notes, and live room troubleshooting.

  Open Guide
• Add-ins Page

  Links to the official Word and Google Docs store listings.

  Open Add-ins Page
• Website

  Account login, groups, live rooms, writing history, and settings.

  Open Website

Common Issues

• Add-on not updating: refresh the document and reopen the add-on sidebar.
• Login problems: verify your account works on the website first, then retry in the add-on.
• Live rooms look empty: start typing in the document, then use Refresh Room in the sidebar.
• Guest writing: guest mode is supported, but sessions are not saved unless you sign in.

Store Links